Refund & Cancellation Policy

Last Updated: March 22, 2026

This policy details how Racqueteers handles refunds and cancellations for services and features provided within the application.

1. Player Pro Subscriptions (In-App Purchases)

Racqueteers offers a "Pro Subscription" for players who wish to access advanced game insights and an ad-free experience.

• Purchases for the Pro Subscription made directly through the Apple App Store or Google Play Store are subject strictly to their respective refund policies.
• We, Racqueteers, do not have the ability to process refunds or cancellations for transactions handled by Apple or Google. You must manage your subscriptions and request refunds directly through your Apple ID or Google Play account.

2. Tournament Organizer Fees

Racqueteers charges tournament organizers a fee to enable live public scoring for their tournaments on our platform.

• Cancellation Before Tournament Start: If an organizer cancels their tournament before the scheduled start date and time, they may be eligible for a refund of the hosting fee, subject to a small processing deduction.
• After Tournament Start: Once a tournament has officially commenced and live scoring features have been activated, the hosting fee is strictly non-refundable.
• To request a refund for a canceled tournament, organizers must contact support within 48 hours of canceling the event.

3. Third-Party Transactions (User-Hosted Events)

Racqueteers serves strictly as a scoring and bracket management utility. We do not participate in, collect, or facilitate any financial transactions between players and independent tournament organizers regarding tournament entry fees.

Any disputes regarding entry fees paid to a tournament organizer must be resolved entirely and directly with that organizer. Racqueteers bears no liability for refunds pertaining to player entry fees.

4. Processing Time

Approved refunds for Organizer Fees processed directly on our web platform (excluding App Store/Play Store purchases) will be initiated within 5-7 business days. The time it takes for the funds to reflect in your account depends on your bank or payment method, typically taking up to 14 business days.

5. Contact for Refunds

To request a refund for an eligible Organizer Fee transaction, please reach out to us with your transaction ID and account details at: support@racqueteers.co.in